Frequently Asked Questions About Tutoring

On-Track is unique in that we offer primarily one-on-one tutoring services. If your child is easily distracted, struggles in one or more academic areas, appears disorganized or has difficulty passing tests, On-Track’s individualized tutoring approach may be most effective in helping your child achieve academically.
Strategies taught during tutoring sessions must be used repeatedly to develop new habits and routines. Students who are diligent about using the new strategies will see faster, global outcomes resulting in improved test and class grades. It is important to remember that the tutor-student-parent team must always work in conjunction to ensure the strongest outcomes.
You’ll have access to an online parent portal, where you can view session notes and reports which reflect session topics, current grades and any suggestions or concerns from your tutor. In addition, your tutor is available to you directly via cell phone and email.
Home-based clients need to find a tutoring location that is free from distractions and has all supplies and resources at-hand. Students should be prepared at EACH session with an assignment calendar, all textbooks, and notebooks/binders. Being unprepared for sessions leads to incomplete tutoring sessions.
The most appropriate tutoring location depends on the child and available environment. Tutoring should always be conducted in a quiet place with supplies and resources readily available, with minimal distractions.
Yes. In order to build the most effective tutoring team, your participation is key.
Homework should be manageable and not take an excessive amount of time for completion; rather, it is an opportunity for practice and enrichment. While tutors may utilize homework as a springboard for in-depth teaching opportunities, it should never be the central focus of the tutoring session. In short, homework completion is not tutoring. Teaching strategies to optimize learning is tutoring. Tutoring will guide students to independent learning and enable them to achieve academic success.
Yes. We perform extensive checks on every tutor.
All scheduling related questions or changes must be made directly with your tutor. If you discover that you need a tutor for additional subject-matter, please contact the office and we will match your child with a supplementary tutor. In this case, we will ensure that tutors are working toward the same goals with your student.
Our tutors require 24 hours notice of cancellations. Cancellations must be made directly with your tutor, NOT the office. Cancellations not made within a 24 hour period will be billed at the regular hourly rate.
Individual Education Plans (IEP) are developed in public school settings when a child is found eligible for special education services. The IEP serves to establish goals and benchmarks which are carefully monitored to determine periodic and annual progress.
504 Accommodation Plans are developed when a child has a disability that is recongized under the Section 504 of the Rehabilitation Act and the Americans with Disabilities Act. The accommodation plan serves to outline appropriate accommodations to help the child succeed despite limitations resulting from his/her diagnosed disability.

We love On-Track and its staff. Our son has worked well with each of his tutors, and we all thank On-Track for their support over the years. You make a huge difference in the lives of students and their families

Proud Parent